APA Style

Michelli, J, A. (2014). Leanding the starbucks way : 5 Principles for connecting with your cutumers . United States of America: McGraw Hill.

MLA Style

Michelli, Joseph, A.. "Leanding the starbucks way : 5 Principles for connecting with your cutumers". United States of America: McGraw Hill, 2014. Koleksi Buku Teks.