APA Style
Tjiptono,Fandy, .
(2017).
Service Management : Mewujudkan Layanan Prima
(
Ed. 3)
.
Yogyakarta:
Andi.
MLA Style
Tjiptono,Fandy, .
"Service Management : Mewujudkan Layanan Prima".
Ed. 3
Yogyakarta:
Andi,
2017.
Koleksi Buku Teks.